Pulse Feedback is the mechanism through which Coachmetrix measures both a Participant's “self” perspective and a “Supporters” perspective of behavior change. Pulse Feedback requests are scheduled at the Participant level (in other words, you have to go into each Participant's tile to schedule or manually kick-off the pulse feedback requests.)

Here are a few tid-bits about the Pulse Feedback feature.

  • Either the Coach or the Participant can manually kick-off pulse feedback requests.
  • The Coach (but not the Participant) has the option to automate/schedule pulse feedback requests in advance. This is the most popular way of using pulse feedback. The Coach can completely choose the frequency of the pulse feedback schedule (e.g., every 30 days, 45 days, 90 days, etc.). 
  • The Coach can set the number of pulse feedback rounds for the project on the edit project screen.
  • The Coach can set the rating scale of the pulse feedback on the same edit project screen.  
  • The Coach can enable reminders on the same edit project screen. Reminders will send messages to Supporters and Participants every other day (for a total of 3 reminders) who haven't yet completed their pulse feedback request from a Participant.

Start by creating a pulse feedback strategy at the beginning of your project. Here are some different examples. 

  • Example 1: You are running a 6-month coaching engagement and you’ll use the "Automate Pulse Feedback" feature to schedule 6 rounds of pulse feedback that go out every 30 days.
  • Example 2: You want to use the pulse feedback feature to mimic the mini-survey feature in a Stakeholder Centered Coaching methodology and you schedule/automate the pulse feedback at the half-way mark of your coaching engagement and toward the end of your coaching engagement. 
  • Example 3: You are running a 6-month coaching engagement and the Participant manually kicks-off the pulse feedback during times in the workplace that are relevant to the behavior change she is trying to measure. For example, if the behavior she is measuring is to “Create an open dialogue during meetings”, perhaps she kicks-off the pulse feedback request immediately after a leadership team meeting.
  • Example 4: Utilize pulse feedback during a workshop. For example, participants are grouped in 3-person groups (Triads) and rotate between multiple stations or simulations during a workshop. The Triad would add other Triad members as Supporters during the workshop and then kick-off pulse feedback after each station or simulation. By the end of the workshop, you’ll have behavior change measurement from multiple pulse feedback rounds to report back to your client.